Brazil

Good coffee

Sab se pehle, GRAO ki website mujhe bohat informative lagi. Products ko select aur choose karna bilkul asaan tha. Delivery bhi unexpectedly fast thi — sirf 2 days mein mera coffee pouch deliver ho gaya.

Packaging ko main 100 out of 100 marks doon ga. Bohat solid aur impressive packing thi. Pouch zip-sealed tha, waterproof tha, aur air in/out ke liye proper ventilation hole bhi maujood tha. Overall packaging ne pehli hi nazar mein professional feel di.

Maine Brazil variant order kiya tha. Main beginner hoon is liye taste aur profile ki bohat technical knowledge nahi rakhta, lekin pehle maine Lavazza coffee try ki thi jiska aroma bohat strong aur pleasant hota tha — coffee ban’tay hi pura studio apartment khushboo se bhar jata tha. Brazil variant mein mujhe woh aroma feel nahi hua. Taste bhi thoda strong laga, is liye main ab 2 spoons ki jagah 1 spoon use kar raha hoon.

Filhaal mujhe GRAO ke aur flavours bhi try karne hain. Jab sab flavours ka experience ho jayega, main ek detailed aur final feedback bhi share karoon ga

The coffee bag was damaged and there was coffee all over the place. Also the coffee was not fresh and the taste was average.

I communicated this on their WhatsApp but they didn't replied after seeing my message

Grao! Unfortunately your quality has dropped down to zero. I ordered coffee twice over the period of six months just to make sure it's not my taste buds or wrong batch scenario.
Very unfortunate, such businesses start good and then deliver poor over the course of time. Disappointed greatly.

I bought coffee several times, but this time I had a worse experience. The guy at customer service first said that my order is out of stock and he committed to send another coffee. However, all of a sudden, I received my parcel. Upon asking him again, he said oh we received it and thus we sent you. I said just a few hours ago you were out of stock. Anyway, when I brewed the coffee next morning, it is completely rotten (it doesn't have that tasting notes, in fact completely out of way coffee).

I wasted my money (1kg coffee for over Rs 10K).

You should immediately get an honest person at your customer service desk.