Terms and Conditions

Welcome to Grao Coffee Company. These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing or using our website, you agree to comply with these Terms and Conditions.

1. Introduction

 Business Information: Grao Coffee Company, C-33, E-Street, Clifton Block 4, +923195984726.

 Agreement: By using our website and services, you agree to these Terms and Conditions.

2. Use of the Website

 Eligibility: You must be at least 18 years old to use our website.

 Account Creation: You may be required to create an account to purchase products. You are responsible for maintaining the confidentiality of your account information.

 User Conduct: You agree not to misuse our website, including but not limited to hacking, spamming, or engaging in any activity that could harm our business or other users.

3. Product Information

 Product Descriptions: We strive to ensure that product descriptions, images, and other content on our website are accurate. However, we do not guarantee that such content is free from errors or omissions.

 Pricing: All prices are subject to change without notice. Prices are displayed in PKR (Pakistani Rupees).

4. Orders and Payment

 Order Acceptance: We reserve the right to accept or decline any order at our discretion. Once your order is placed, you will receive an order confirmation via email

 Payment Terms: Payment must be made through the methods specified on our website. Your order will be processed once payment is received.

 Order Confirmation: You will receive an email confirming your order once payment is successfully processed.

5. Subscription Services (if applicable)

 Subscription Terms: If you subscribe to any of our services, you agree to the subscription terms, including billing cycles and renewal policies.

 Modifications: We reserve the right to modify subscription terms and will notify you of any changes

6. Delivery and Shipping

 Shipping Policies: Please refer to our Shipping Policy page for detailed information on delivery times, shipping charges, and other related details.

 Risk of Loss: The risk of loss or damage to products passes to you upon delivery.

7. Returns and Replacements

 Returns and Refunds: Please refer to our Refund/Replacement Policy page for information on returns, refunds, and replacements.

 Defective Products: If you receive a defective product, please contact us immediately to arrange for a replacement or refund.

8. Intellectual Property

 Ownership: All content on our website, including text, images, and logos, is owned by or licensed to Grao Coffee Company

 Usage Rights: You may use the content only for personal, non-commercial purposes. You may not reproduce, distribute, or otherwise exploit the content without our permission.

9. Limitation of Liability

 Liability Limits: To the fullest extent permitted by law, Grao Coffee Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website.

 Indemnification: You agree to indemnify and hold harmless Grao Coffee Company from any claims, damages, or expenses arising from your use of our website or products.

10. Dispute Resolution

 Governing Law: These Terms and Conditions are governed by the laws of Pakistan.

11. Changes to Terms and Conditions

 Modification Rights: We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

 Notification: We will notify you of any significant changes to these Terms and Conditions via email or by posting a notice on our website.

12. Miscellaneous

 Severability: If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

 Entire Agreement: These Terms and Conditions constitute the entire agreement between you and Grao Coffee Company regarding your use of our website and purchase of our products.