At Grao Coffee Company, we want to ensure that you are satisfied with your purchase. Please take a moment to review our return policy to understand the terms and conditions regarding returns and exchanges:

1. Manufacturing Defects Only:

Exchange or refund is applicable only for products with manufacturing defects.

2. 48-Hour Return Policy:

Our exchange or refund policy lasts for 48 hours from the time of purchase.
To be eligible for a return, your item must be unused and in its original packaging.
Proof of purchase is required for processing returns.

3. Return Process:

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved, we will process your refund or offer an exchange.

4. Eligibility for Refund/Exchange:

Only regular priced items are eligible for refunds or exchanges.
Sale or discounted items cannot be refunded or exchanged.
Items are only eligible for replacement if they are defective or damaged prior to delivery.

For any concerns related to returns, please email us at